Corrosion Control Australia (“we”, “us”, or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our website (https://corrosioncontrolaustralia.com/) and all associated roofing, waterproofing, and corrosion control services.

1. Information We Collect

We only collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

  • Contact Details: Your name, email address, contact number, and suburb (e.g., when you use the contact form on our website).

  • Enquiry Details: Information you provide in your message or communications with us regarding quoting, inspections, or services.

  • Website Usage Data: IP address, browser type, device information, and pages visited, collected via cookies and standard web analytics.

2. How We Collect Information

We collect personal information in the following ways:

  • Directly from you: When you fill out our online contact form, call us, email us, or interact with our staff directly.

  • Automatically: When you visit our website, we may use cookies and similar tracking technologies to analyze site traffic and improve user experience. You can manage your cookie preferences through your browser settings.

3. Why We Collect and Use Your Information

We collect, hold, and use your personal information for the following purposes:

  • To respond to your inquiries and provide accurate inspections and quotes for our commercial roof repair, coating, and corrosion control services.

  • To communicate with you regarding ongoing or upcoming projects.

  • To improve our website, products (including CoolBond® and Metaltreat®), and customer service.

  • To send you administrative notices, invoices, or marketing communications (you can opt out of marketing materials at any time).

  • To comply with our legal, safety, and regulatory obligations.

4. Disclosure of Personal Information

We do not sell your personal information to third parties. We may disclose your personal information to:

  • Service Providers: Third-party contractors or IT service providers who assist us in operating our business and website (e.g., website hosting, email service providers, invoicing software).

  • Legal Requirements: Courts, tribunals, or regulatory authorities if required or authorized by law.

Our operations are based in Western Australia. We do not typically disclose personal information to overseas recipients unless it is necessary for our cloud-based software providers, who are also bound by strict privacy and security standards.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We utilize secure digital storage, encrypted website protocols (HTTPS), and restricted access to physical and digital files. Once your personal information is no longer needed for any purpose for which it may be used or disclosed, we will take reasonable steps to destroy or permanently de-identify it.

6. Access and Correction

Under the APPs, you have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or out-of-date. To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe.

7. Privacy Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us with the details of your complaint. We will investigate the matter and respond to you in writing. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Corrosion Control Australia Address: SSuite 95, 1101 Hay St, West Perth. WA 6005. Phone: 0411 765 922 / 0477 577 819 Email: info@corrosioncontrolaustralia.com